OUR COMPANY POLICIES

OUR VALUES:

Our mission is to create exceptional products that we truly believe in and would gladly recommend to our family and friends. However, if there is ever an issue with your product or order, you can trust our dedicated team to take care of it. We value clear and concise communication, so please provide a description of the issue along with a video (if applicable) to help us improve our product and services. We also appreciate your respect and politeness toward our amazing support staff.

30-DAY GUARANTEE:

We stand behind our products with a 30-day policy. If you encounter any issues affecting the product's functionality, simply send a video of the problem to our team, and we'll either send you a free replacement or issue a refund. To start the process, please contact us at info@punchbaam.com.

SAFE ARRIVAL GUARANTEE:

We perform a thorough quality check on all our products before shipment, using only trusted and reliable shipping carriers. However, if your product arrives damaged or unusable, simply send us a video of the issue, and we will provide a free replacement.

SUCTION GUARANTEE:

Our product requires a flat and flush surface for proper adhesion. Please refer to our instruction manual for more details. We also provide gel pads that can stick to any flat surface as an alternative. If you are still unsatisfied after using these methods, reach out to us at info@punchbaam.com for assistance or a free return, which will be covered by us. To receive a full refund, all parts from the original order must be returned in the same condition and packaging as received.

ORDER CANCELLATIONS:

We offer a 24-hour cancellation window. After this period, your order will be processed and shipped.